Invoicing Clerk & Office Administrator
About Us
We are a family-owned and operated transport company with a fleet of approximately 50 trucks, 40 drivers, and a dedicated team of office staff. We pride ourselves on providing reliable transport services while maintaining a supportive and friendly workplace.
Position Overview
We are seeking a motivated and detail-oriented Invoicing Clerk & Office Administrator to join our team. This role is responsible for managing invoicing processes, handling insurance claims, supporting day-to-day office operations, and providing general administrative assistance to ensure the smooth running of our transport business.
Key Responsibilities
Invoicing & Accounts Administration
- Prepare and process customer invoices accurately and in a timely manner.
- Verify delivery documentation and supporting records for invoicing.
- Reconcile invoices and resolve billing discrepancies.
- Maintain invoicing records and filing systems.
- Follow up on outstanding documentation required for billing.
Insurance Claims Administration
- Manage and coordinate vehicle and transport-related insurance claims.
- Liaise with insurance providers, assessors, repairers, drivers, and management.
- Gather and submit required documentation for claims processing.
- Maintain accurate records of claims and monitor progress through to resolution.
- Assist in investigating incidents and preparing supporting reports.
Office Administration
- Answer phone calls and respond to email enquiries.
- Maintain employee, customer, and supplier records.
- Perform data entry and maintain electronic and physical filing systems.
- Prepare reports, spreadsheets, and administrative correspondence.
- Coordinate office supplies and general office requirements.
- Support management with various administrative tasks as required.
Transport Administration
- Liaise with drivers regarding paperwork, delivery documentation, and compliance records.
- Process and maintain transport-related paperwork, including proof of deliveries, permits, registrations, and operational documentation.
- Ensure all records are completed accurately and filed in accordance with company requirements.
- Assist with maintaining compliance and operational records.
- Support scheduling and coordination activities when required.
Skills & Experience
- Previous experience in invoicing, accounts administration, office administration, or a similar role.
- Experience handling insurance claims is highly regarded.
- Strong attention to detail and accuracy.
- Excellent organisational and time management skills.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Experience with accounting, transport management, or fleet management software is advantageous.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
What We Offer
- Stable, long-term employment with a growing family-owned business.
- Friendly and supportive team environment.
- Diverse and varied responsibilities.
- Opportunity to develop your skills and grow within the company.
If you are organised, proactive, and enjoy working in a fast-paced transport environment, we would love to hear from you.
Pay: $59,900.00 – $75,000.00 per year
Work Location: In person
