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Education Support Officer

TAFE NSW -
New South Wales

Apply Now

Job Details

Casual
$57.95 an hour
4 days ago

Qualifications

Customer service
Certificate III
Microsoft Office
Working with Children Check
Communication skills

Full Job Description

TAFE NSW Life-Changing Careers

Education Support Officer

Locations: Boggabilla, Bourke, Brewarrina, Menindee, Nyngan, Warren and Wilcannia

Casual

$57.95 per hour (includes base rate + casual loading)

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a variety of flexible working options.

About the role

We are seeking Education Support Officers on a casual basis to play a vital role in creating a welcoming and supportive environment for TAFE NSW students across all courses at the following campus locations:

Boggabilla
Bourke
Brewarrina
Menindee
Nyngan
Warren
Wilcannia

This role focuses on general education support rather than a single subject area, ensuring every student feels valued and equipped for success. You will greet and assist students onsite, participate in orientation activities, and provide ongoing education support and pastoral care throughout their learning journey. Your responsibilities include helping students navigate technology, access resources, and progress in their studies, all while fostering an inclusive and encouraging atmosphere.

This is a hands-on, campus-based role that cannot be performed remotely, and is central to ensuring local students have the tools and confidence to achieve their goals.

Note: This role does not teach or prepare lessons or resources and does not deliver training nor undertake assessment.

For more information on the duties or hours of work, please contact Melanie Pennell (contact details below).

About You

You are an approachable and empathetic individual with strong interpersonal and communication skills, capable of building positive relationships with students from diverse backgrounds. Patience and a genuine commitment to student success are essential, along with the ability to deliver exceptional customer service. You have experience providing support in dynamic environments, adapting quickly and responding to changing needs. You are proficient using a range of technology and can confidently support students with Microsoft Office and other programs, demonstrating capability to troubleshoot and learn new tools as needed.

To be successful in this role, you must hold a vocational qualification at Certificate III level or higher in any discipline, demonstrating that you’ve successfully navigated the adult or tertiary education process yourself. Your adaptability, initiative, and ability to motivate and encourage learners will make you an invaluable part of the TAFE NSW team.

To find out more about the role, click to view the Role Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click on 'apply now' and provide:

Your current resume
Copies of your qualifications (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
Demonstrate you meet each of the selection criteria from the Position Description by answering the pre-screening questions when prompted in the application form

NOTE: A cover letter is not required and will not be considered.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm Sunday 21st June 2026

Additional Information:

Role-specific enquiries: contact Melanie Pennell, Education Support Specialist via email: [email protected] or tel: (02) 7921 4724.

General recruitment and adjustment enquiries: contact Shweta Yadav, Talent Acquisition Advisor, via email: [email protected] or tel: (02) 7921 2961.

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A suitability list, valid for 36 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Considering a move to Regional NSW? The Welcome Experience is a free service providing tailored support to ensure a smooth transition. From connecting you with the local community and essential services to helping you navigate employment and lifestyle opportunities. Discover the benefits of regional living – explore The Welcome Experience and register today!

Apply Now

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