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Senior Public Transport Behaviour Change Advisor

Queensland Government -
Brisbane QLD

Apply Now

Job Details

Temporary

Benefits

Salary packaging

Qualifications

Management
Research
Microsoft Office

Full Job Description

Cross River Rail Delivery Authority (CRRDA)...Your chance to work with the best!

The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.

Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.

The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.

About the Role

This role leads the development and delivery of customer insights and behaviour change strategies to support successful Customer Readiness Program outcomes and opening of Cross River Rail stations. The role acts as the single source of truth for customer data and insights, translating research and customer experience trial outcomes into actionable strategies and reports that influence customer behaviour and support customer confidence and experience.

This opportunity is offered as a fixed term contract until September 2028 with possible extension

Key Responsibilities:
Develop and maintain the Customer Behaviour Change and Education Plan aligned to opening strategy and customer outcomes, translating insights into targeted behaviour change strategies and ensuring alignment across program milestones.
Deliver customer research including surveys, focus groups and journey mapping, synthesising findings into clear insights and acting as the single source of truth for customer data.
Deliver monitoring and evaluation activities, maintain KPI tracking and analyse performance to assess effectiveness of behaviour change initiatives.
Produce evaluation reports, provide inputs to program reporting and governance forums, identifying gaps and improvement opportunities.
Engage stakeholders to provide data driven advice, support decision making and ensure consistent application of behaviour change strategies.
Develop and deliver presentations translating complex data into clear, concise insights for executive and governance audiences.

About You:
Proven experience in travel behaviour change programs including development of frameworks and practical application.
Strong stakeholder engagement and relationship management skills with the ability to provide clear and concise communication.
Demonstrated experience undertaking research, developing monitoring and evaluation frameworks and translating complex data into actionable insights.
Ability to manage priorities, track deliverables and work across multiple workstreams in a fast paced environment.
Intermediate capability across Microsoft Office suite.

Why work with CRRDA?

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.

Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.

At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.

How To Apply

Please submit your Resume by clicking on the apply link before the closing date of Sunday 21st June 2026

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

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public transport authority jobs

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