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Reservations Coordinator: Discovery Resorts - Triple J Tours

Discovery Resorts
Kununurra WA

Quick Apply

Job Details

Casual
5 days ago

Benefits

Employee assistance program

Qualifications

Sales
Customer service
Communication skills

Full Job Description

Based in Kununurra, WA, explore one of Australia’s most stunning remote destinations.
Perks & Discounts including relocation reimbursement
Handle bookings for direct guests, travel agents, groups, and high-end VIP experiences.

About Us

G’day Group

G’day Group is the undisputed leader in regional travel, with over 85 properties across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.

Triple J Tours

Experience the wonders of the Kimberley with Triple J Tours. Cruise through ancient landscapes and cultural marvels. Led by expert guides, delve into rich indigenous history and vibrant traditions. Whether seeking adventure or serenity, Triple J Tours promises an unforgettable exploration of this remote Australian gem.

The Role

As a Reservations Coordinator, you’ll be the first point of contact for guests looking to explore the magic of the Kimberley. You’ll handle tour bookings for direct customers, travel agents, and group reservations—ranging from budget experiences to high-end, all-inclusive packages.

Key responsibilities of role include:

Manage reservations via phone, email, and social media with precision and care.
Provide exceptional customer service, handling high volumes of enquiries with ease.
Build relationships with guests, trade partners, and key stakeholders.
Stay up to date with tour details, availability, and promotions.
Confidently upsell and cross-sell experiences to enhance guest itineraries.
Work towards team targets and KPIs, celebrating wins along the way!

Skills & Experience

Experience in sales, reservations, or customer service.
A strong understanding of the travel distribution network (an advantage, but not essential).
Excellent communication skills—both written and verbal.
A friendly, professional phone manner and attention to detail.
Confidence using multiple booking systems and tech platforms.
A proactive, can-do attitude and the ability to work in a team.

Benefits

Working in the beautiful Kimberley Region of Western Australia
Future opportunities within the company
Strong support from Management and Head Office
Access to EAP
Extensive employee benefits - discounted flights, accommodation, car hire
Discounts across 300+ G'Day and Discovery Parks throughout Australia

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Discover more to life - APPLY NOW!

This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

Quick Apply

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