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Junior Desktop Engineers - Entry Level

Accenture -
Brisbane QLD

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Job Details

Full-time
10 days ago

Benefits

Parental leave

Qualifications

Desktop support
Microsoft Outlook
ServiceNow
Communication skills
VPN

Full Job Description

We are seeking Junior Desktop Engineers - Entry level across Sydney, Melbourne and Brisbane locations.

About the Role:

Provide in person TechBar support to end users, troubleshooting device and application issues while ensuring a smooth workplace technology experience. This is a fully onsite role requiring presence at the client office five days a week.

Key Responsibilities:

Provide walk up TechBar support for hardware software and access issues
Troubleshoot Windows and Mac device issues
Support device setup onboarding and replacements
Assist with Microsoft 365 Teams Outlook and VPN tools
Perform incident triage using ServiceNow or similar tools
Coordinate with backend teams for escalations
Maintain asset tracking and documentation
Support meeting room technology when required
Ensure high customer satisfaction through timely resolution

Required Skills:

1 year of experience in Desktop Support roles. Windows 10 and 11 troubleshooting
Basic MacOS troubleshooting exposure
Active Directory user management
Microsoft 365 familiarity
Hardware troubleshooting for laptops and peripherals
Strong communication and customer handling

Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens or Australian Permanent Residents only.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Benefits of working at Accenture:

18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

#LI_GM

Apply Now

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